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Consolidated Email Display LWC
The Consilidated Email Display LWC allows data to be archived while not interrupting your agents ability to work. The Consilidated Email Display LWC blends all existing Email Message records with all Archived Email Message records in one consildated component that can be added to your case layout.
User can drill down into email to review details as needed.
In addition, the view can be customization to render Header data...
Archive data...
Spam data...
and File Data.
Permissions
Make sure you assign the Consolidated Email View LWC permission set to leverage the component.
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