Email Scrubber
Welcome to the Email Scrubber Installation Guide. In a matter of minutes, we will have you up and running with Email Scrubber.
​
Email-to-case is an out of the box Salesforce feature that allows for email correspondence with customers. The feature is effective in managing cases and tracking email conversations. The feature, however, can be problematic when multiple conversations exist in a single case and/or when dealing with a high volume of interactions.
​
The Email Scrubber application provides the ability to identify emails messages, archive email messages, and finally purge email messages.
​
The Email Scrubber application provides two primary means of identifying email messages; targeted detection and redundant detection. Choose the appropriate option based on your specific instance and your needs.
​
Targeted Detection
Email Scrubber Targeted Detection leverages data filters to identify, flag, and archive email message data.
​
Email Scrubber Targeted Detection provides the most aggressive approach for reclaiming your overall data storage. This is the most popular option available.
​
For a more conversative approach, see Redundant Detection.