Consolidated Email Display LWC (emailMessagePlusArchive)

A unified, interruption‑free email history experience for Case agents

The Consolidated Email Display LWC blends all live EmailMessage records with all Archived Email Message records into a single, seamless component. This allows you to aggressively archive storage‑heavy email data without disrupting agent workflows or cluttering the Case layout with multiple related lists.

Once added to the Case Lightning page, the component automatically retrieves and merges:

• Standard EmailMessage records

• Archived email records stored in EmailScrubber__Redundant_EmailMessage_History__c

• All mapped fields defined in your Redundant EmailMessage History Field Map CMDT

Agents see one unified timeline — no switching, no confusion, no loss of context.