Email-to-Flow

Let's Remove Personally Identifiable Information (PII) from Email

Personally Identifiable Information (PII) with Data Wipe

Sean Fielding

Mar 121 min read

Let's Parse a CSV File Attached to Email

In a recent implementation of Email-to-Flow , we implemented a process to receive an email ingest the attached csv file(s) parse the...

Sean Fielding

Feb 271 min read

Let's Deal with the To Address Dilemma (Or Why don't I see the correct To Address)

Who was the original email recipient? When leveraging Email-to-Case, a custom apex email service, or Email-to-Flow, customers do not send...

Sean Fielding

Feb 82 min read

Let's Build an Email-to-Account Process

This post will walk you through the steps required to create an Email to Account process. If you are unfamiliar with Email-to-Flow, take...

Sean Fielding

Feb 82 min read

Email-to-Flow Release 3.11

Thank you to all who took part in our inaugural Email-to-Flow survey. Our focus in this initial phase was enhancing the File Wipe Audit...

Sean Fielding

Jan 251 min read

Let's Build an Email-to-Opportunity Process

This post will walk you through the steps required to create an Email to Opportunity process. If you are unfamiliar with Email-to-Flow,...

Sean Fielding

Jul 10, 20242 min read

Case Study: The PDF Problem

Email Scrubber for the win!

Sean Fielding

Apr 30, 20241 min read

Are you ready for New Email Threading Behavior?

I know... I know. I started asking that same question back in 2022. At the time, the new threading behavior was a promising...

Sean Fielding

Feb 7, 20243 min read

Have social issues? Let's remove annoying social media logos with File Wipe.

If you are leveraging Email-to-Case, chances are you are dealing with social media logos associated with email signatures. Why worry...

Sean Fielding

Feb 2, 20241 min read

Let's Create a Connected App - Salesforce to Itself (with File Wipe)

What is a Connected App? A connected app is a framework that enables external applications to integration with your Salesforce instance. ...

Sean Fielding

Jan 29, 20243 min read

Let's Talk About Email-to-Case Redirection

Case Deflection We all know about Case Deflection. As a refresher, Case Deflection is a set tools and processes that are put in place to...

Sean Fielding

Jan 21, 20244 min read

Let's Parse an Email Address into User Name and Domain

This post will walk you through the steps required to parse an email address into two parts: the user name and the domain. If you are...

Sean Fielding

Nov 4, 20231 min read

Let's Have Some Fun with a Reclusive Teenager and Email-to-Flow Salesforce Exception Handling

Introducing the Sproket Logic Urgency Box . Introducing the Sproket Logic Urgency Box. What's the Sproket Logic Urgency Box? The Urgency...

Sean Fielding

Aug 31, 20234 min read

Email-to-Flow, Let's Leverage a Rules Engine (or Let's Say No to "FlowArt")

Email-to-Flow is available on the Salesforce Appexchange. I love Email-to-Flow! I can finally control our complete Email-to-Case...

Sean Fielding

Feb 3, 20233 min read

Let's Detect Language

This post will walk you through the steps to detect language leveraging Email-to-Flow. If you are unfamiliar with Email-to-Flow, take a...

Sean Fielding

Dec 31, 20222 min read

Let's Build an Email-to-Opportunity

This post will walk you through the steps of building an Email-to-Opportunity process leveraging Email-to-Flow. If you are unfamiliar...

Sean Fielding

Sep 9, 20222 min read

Eliminate Email-to-Case Duplicates at the Source

It's a common Email-to-Case complaint. If a customer creates an email with multiple service email addresses (in other words, multiple...

Sean Fielding

Aug 16, 20222 min read

Let's View Some Spam (Microsoft 365)

In our previous post, Email-to-Flow, let’s deal with some spam (Microsoft 365) , we discussed our Get Spam Level Apex action. This Apex...

Sean Fielding

Jul 29, 20222 min read

Let’s Build an Email-to-Lead from Scratch (Part 4)

This series of posts will walk you through the steps of building an Email-to-Lead process from scratch leveraging Email-to-Flow. If you...

Sean Fielding

Jun 2, 20222 min read

Let's Build an Email-to-Lead from Scratch (Part 3)

This series of posts will walk you through the steps of building an Email-to-Lead process from scratch leveraging Email-to-Flow. If you...

Sean Fielding

Jun 2, 20223 min read